We are proud to offer international shipping services that currently operate in over 200 countries world wide.
Please be noted that, due to our custom products, we send out the items within 5-8 working days since the order is made. You also will get a shipping number, which can track your delivery details..
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
The actual shipping time to destination countries is based on the shipping method in your order.
Since it’s a global shipment, the US orders will receive their items within:
United State Shipping
- Standard: Usually arrives in 5 – 10 business days
- Shipping fee : 4.99 USD for orders under 75 USD. Freeshipping for orders over 50 USD.
- Standard: Usually arrives in 9 – 15 business days
- Shipping fee : 9.99 USD for orders under 100 USD. Freeshipping for orders over 100 USD.
About the shipping fee, please refer to the website update.
Note: The public holidays, destination countries and couriers will be affected the shipping time too .
Please be noted that no matter which shipping way you choose, we still need 10 days to process your order as our products are made to order.
Total delivery time= Processing time + Shipping time
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
It may take up to 5 business days after your order has been shipped for the tracking information to become available online. (It might take longer depending on how fast the postal service are processing the shipments.)
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Please note that we don’t ship on weekends.
*Please note that these are estimated delivery time only, therefore Whiteboo Store do not guarantee delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Whiteboo Store. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
All transactions will be handled in USD through Paypal/Stripe at the checkout page.
ORDER NOT RECEIVED
If your item has not arrived within 30 days for apparel products after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)